Privacy Policy

Dreambox (“Dreambox,” “we,” “us,” or “our”) is an ICV-certified photography and video production company based in Dubai, United Arab Emirates. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, https://www.dreamboxme.com (the “Site”), request a quote, or book photography, videography, or live streaming services with us across Dubai, Abu Dhabi, and the wider UAE and GCC region.

1. Information We Collect

When you request a quote, make a booking, or contact us through the Site, we may collect:

Your name, company or organisation name, email address, and phone number
Event or shoot details, such as date, location, service type, and any special requirements
Payment and billing information when you make a booking deposit or pay for services
Photographs, videos, and likeness of you or event attendees, captured during a booked shoot or event
Any additional information you include in your inquiry or message to us

We may also automatically collect limited technical information when you browse the Site, such as your IP address, browser type, device information, and pages visited, typically through cookies or similar analytics technologies.

2. Photographs, Videos, and Personal Likeness

As part of providing our services, we capture photographs and video footage that may include your image, voice, or likeness, or that of your guests, employees, or event attendees. This content is delivered to you through an online private gallery within the timeframe communicated at booking (typically one to four days), where you can view, share, order prints of, and download your photos or videos.

Unless you request otherwise in writing at the time of booking, Dreambox may use select images or video excerpts from your shoot or event for our own portfolio, marketing materials, website, or social media, to showcase our work. If your project involves sensitive, confidential, or government-related content, please advise us at booking so we can apply appropriate confidentiality handling and exclude such content from any promotional use.

3. How We Use Your Information

To respond to quote requests and confirm bookings
To plan, staff, and deliver your photography, videography, or live streaming service
To process booking deposits and payments
To deliver your final photos or videos through our online gallery
To communicate with you about scheduling, rescheduling, or changes to your booking
To showcase our portfolio and market our services, where permitted as described above
To comply with applicable legal and regulatory obligations, including those relevant to our ICV-certified status

4. How We Share Information

We do not sell or rent your personal information. We may share information with:

Our photographers, videographers, and production staff assigned to your project
Trusted third-party service providers supporting our website hosting, gallery delivery, email, or payment processing, under confidentiality obligations
Partner specialist providers, such as our affiliated drone and aerial videography service, where you have requested aerial coverage
Regulatory or governmental authorities where required by law

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the personal information, images, and video content you share with us from unauthorised access, disclosure, alteration, or destruction, in line with the UAE’s Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain booking details, delivered galleries, and related correspondence for as long as necessary to provide our services and support any post-project requests, after which content may be archived or securely deleted, subject to any legal or contractual retention requirements.

7. Cookies and Analytics

Our Site may use cookies and similar technologies to understand visitor behaviour and improve Site performance. You can manage or disable cookies through your browser settings; disabling cookies may affect certain features of the Site.

8. Children’s Privacy

Where a shoot or event includes minors, such as birthdays, family portraits, or school events, we collect and handle any images or information relating to children only with the consent of a parent or guardian who has booked or authorised the shoot.

9. Your Rights and Choices

You may contact us to request access to, correction of, or deletion of the personal information we hold about you, or to withdraw consent for promotional use of your images, subject to any legitimate business, contractual, or legal need for us to retain such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Dreambox

Publishing Pavilion Building – Office 706, Level 7 – Me’aisem First – Dubai Production City – Dubai – United Arab Emirates

Phone / WhatsApp: +971 50 412 0075

Email: contact@dreamboxme.com